Digital Paper Revolution

The LG Saga Continues

This is seriously no way to run a business.

When I originally contacted LG and got my return situation started, it took them a week to mail me a letter and a shipping label. The label was printed on a vinyl sticker, making it nice and easy to slap onto a package to send it on its way.

This time, it took them five days.

To send me an email.

The contents of the email were "Here is your letter and label regarding your exchange.", contact info for the person at LG, and two attachments.

One was a label, presumably with the proper information. I say presumably because the other was the letter. Except it was not addressed to me.

In fact, it had personal and product information of another LG customer who was trying to return her own item (different model from mine).

I make an effort to not take on airs. I don't always succeed, and this may be one of those times. However, as a customer who has already tried to go through this process once and been let down, I would think that they would take care to make sure the second attempt went smoothly. I would think when I called and said "hey, that refurb you sent me arrived broken", they would have added some kind of note to my warrantee case that said "do this right".

I would also think they would be careful not to accidentally send documents with addresses, phone numbers, and serial numbers to the wrong person. Seems like a bad idea. It is a good thing I have no interest in spamming or scamming that person, or trying to adjust their shipments so their replacement gets sent to me. With the information I have, I imagine it would not be difficult.

I would also think that a customer service representative who emails customers would not make use of bad email stationary. That is a realm reserved for grandparents, and people who think it's still 1996. This is just a peeve of mine, but I find it unprofessional, especially given the curt nature of the email.

Also, does it really take five days to get a label and send an email? Printing and mailing, fine, maybe that takes a week. But pdf and email, that should be a day, two max. Not five.

Incidentally, I have discovered the source of my actual problem with this monitor this time around: it turns out that when you plug something into the HDMI 2 port, it just turns the screen off. Don't know why. Most other ports seem to work fine, so long as I don't use HDMI 2. For what I need, this isn't that big of a problem, but especially at this point, with missing accessories and a wobbly stand to boot, it's the principle of the matter. So the customer vs. customer service dance continues.